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FAQ

What payment methods do you accept?

We accept payments via PayPal.

Where do you ship to?

Every country in the world (Excluding current war zones)


Where do you ship from?

 All products will be shipped from China warehouse.



Do you ship to P.O. box?


Sorry, we can’t ship to a P.O. Box address


Will international orders be charged a customs fee?


If your order total is over $20 USD, you may be charged custom fees. Customer will be responsible for all Customs, VAT, Duty and Tax Fees.


When will my order deliver?

Generally Speaking, It needs 1-3 days (working days)handle time.

We use International Express as shipping method for Free Shipping, it will take up to 7-10 days (natural days) to reach your address.

 


When will I receive my order?


When you checkout, you will see your estimated shipping time. It depends on which country you live in and what shipping option you choose.


What is your return policy?


See our return policy terms and conditions.


What's your customer service email address?

marketing@topjoy.shop

 

Can I modify my order after I have placed it?


We try our best to ship your order ASAP, which means we can't change your order once it's been placed. But if you need to cancel your order, there is a small window of time we can cancel it before it gets shipped. Please email to marketing@topjoy.shop